I’m sorry, but ‘important phone messages’ that I get put on hold to wait for make me panic and hang up, and not answer the phone for a week. Too many years of dealing with obnoxious and rude collection agencies, I think. I’m still panicky and it was over an hour ago. Can’t seem to calm down, and I don’t think Adam really gets why I’m upset (or at this point even knows that I still am upset.) How do you explain something like that and not sound like an idiot? Blah.